Shipping & Returns

SHIPPING

Delivery options vary based on your location and the item purchased; all available options and costs are provided during checkout. Within the EU, shipments are dispatched via FedEx or DHL, while shipments outside the EU are sent via FedEx unless otherwise arranged. Customs duty and tax are covered for all EU member countries as well as the UK, US, Canada, Japan, and South Korea; for other countries, local customs charges may apply.


DELIVERY TIMES

The delivery time is specified for each item at checkout. We currently ship to a wide range of global regions, including Europe, North America, Asia, and Oceania. If you cannot find your specific region during checkout, please contact us at info@gustafwestman.com so we can assist you. If we are unable to deliver within the stated timeframe, we will notify you as soon as possible and provide an updated delivery estimate.


TRACKING

Once your items are dispatched, you will receive an email containing a tracking number. This allows you to monitor your delivery status directly through the carrier's tracking portal.


ORDER CHANGES

We begin processing orders immediately. Once our warehouse has started handling your request, we are unable to make changes to the items, delivery address, or shipping method.


RETURNS

Customized items are not eligible for return or exchange. For all other items you can request a return within 14 days of receipt. We do not accept returns of furniture from customers outside the EU/EEA. Items must be returned undamaged and we reserve the right to refuse a return if the item is damaged due to improper handling or negligence by the customer. The return shipping fee will be deducted from the refunded amount.

  1. Email info@gustafwestman.com with the subject "Return" and include your order reference number.
  2. Package your objects safely, preferably in our original packaging.
  3. Affix the prepaid return label we send you over the original shipping label.
  4. Drop off your package at the nearest delivery point.


UNCOLLECTED PACKAGES

If a package is not collected within the carrier's timeframe, or if the carrier was unable to deliver due to the recipient being unavailable, incorrect delivery information, or similar circumstances, it will be automatically returned to our warehouse. A refund will be issued to your original payment method, minus the return shipping fee.


CLAIMS

The right to make a claim covers items that are defective under applicable consumer protection legislation. If a product arrives damaged, please follow these steps:

  1. Email info@gustafwestman.com with the subject "Claim" and your order reference number.
  2. Include images of the product and the box it arrived in.
  3. Keep all original packaging until the claim is processed.
  4. If approved, we will provide a prepaid label for the return.

If a claim is not approved – for example due to the item not being returned within the required timeframe or arriving poorly packaged – you will be contacted with further information within 14 days. Should you wish to have the rejected item returned to you, a fee will be charged to cover freight and any additional administrative costs incurred.


REFUNDS

Refunds are processed to your original payment method within 14 days of us receiving the returned item. For items purchased from partnered retail locations, please follow the specific return and exchange policies of that retailer.